Return Policy

KISANII® ORGANIC SKINCARE

RETURNING ITEMS

Your complete satisfaction is our ultimate goal. You may return any item shipped by KisaniiOrganicSkincare.com, as long as it meets the following conditions: You should return the item to us within 20 days of receipt. We do not accept items back that have been opened or used unless the product is damaged or defective from shipping.

RETURN SHIPPING AND PROCESSING

If you still have the original packaging the order arrived in, that should be sufficient to make sure that your return arrives back to us undamaged. Padded envelopes are not an effective way to protect your return shipment, as items may be crushed during transit. Please pack your return shipment securely to ensure that the items are not damaged in transit. We will provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.) In other cases, a return postage fee of $4.99 will apply. A 10% re-stocking fee will be applied on all returns over $30 that are not the result of our error.

BOUTIQUE 17:20

ORDER CANCELLATION

  • You may cancel your order within 24 hours of placing your order.

  • Upon canceling your order you will receive a full refund to your method of payment within 3 business days.

  • You will be charged a cancellation fee at a flat rate of $5.00.

  • All items bought on sale are final and are not eligible for cancellation

RETURNING ITEMS

All returned items must be in the original condition in which they were received. Items that have been washed or worn cannot be returned or exchanged. If we determine that your item has been washed or worn we reserve the right to deny your exchange and ship your item back to you.

All custom orders are final sale, and cannot be returned.